Some agencies are transitioning to a new payment processor (Aaniie Payments) for credit card and ACH payments. If this applies to your agency, you may be asked to re-enter your payment information into the portal.
Even if you previously entered your payment information, it may need to be entered again for the new payment processor.
For security reasons:
Credit card and bank account numbers are entered directly by clients
The agency cannot view your full payment information
Payment information is masked and securely stored
Agencies are unable to transfer or re-enter payment details on your behalf
Because of this, clients must log in and update their payment information themselves.
Go to:
Enter your username and password to log in.
If you do not know your login credentials:
Contact your agency
Ask them to send you a password reset email
You will receive:
Your username
A link to reset your password
Create your new password
Return to the portal and log in using your updated credentials
After logging in:
Scroll down on the main screen
Locate the Billing section
Click either:
The word Billing
Or the calculator icon
Within the Billing section:
Scroll down approximately three rows
Find the section labeled:
Important:
You may also see another section simply called Payment Methods underneath it.
That older section will eventually be discontinued.
Please use the Aaniie Payments Stored Payment Methods section going forward.
In the Aaniie Payments Stored Payment Methods row, look all the way to the right side
Click the blue icon that looks like:
A paper with a pencil
When you hover over the icon, it should display:
Click the icon
Enter either:
Your credit card information
Your ACH/bank account information
Or both, if desired
After entering your payment details:
Review the information for accuracy
Click Save
Your payment information has now been securely entered into the agency’s new Aaniie Payments payment processor.
If you experience issues logging in or updating your payment information, please contact your agency directly for assistance.