Resetting Password (Caregiver)
How to initiate a password reset for a Caregiver
The password for a Caregiver can be reset by an admin by logging in to Aaniie Kids via the web browser.
1. Navigate to Menu>Staff>Staff Management
2. Expand the staff information that needs updating by selecting the (+) sign
3. Select the Password Reset button that looks like a key:
4. You will be prompted to send a Password Reset Email
Suggestion: Encourage caregivers to check Spam/Junk folders
User Blocked Error Messages
Users may receive a login error/blocked IP address error after multiple failed login attempts, They:
- 5 failed login attempts from a single IP address, within a six hour period, will result in a 30-minute block on the IP address.
- 6 failed login attempts from a single user login (username or email address), within a 5 minute period, will result in a 5 minute block for that user login.
Need Assistance?
Our dedicated Customer Support team is available anytime to help you out. If you have questions or need assistance, please call us at 715-227-3768 or email support@aaniie.com. Also, don't miss our upcoming webinars and training sessions—visit our Webinar & Training Calendar for more details.
Our dedicated Customer Support team is available anytime to help you out. If you have questions or need assistance, please call us at 715-227-3768 or email support@aaniie.com. Also, don't miss our upcoming webinars and training sessions—visit our Webinar & Training Calendar for more details.
Related Articles
Bulk Password Reset (Caregiver)
Bulk Password Reset (Caregiver) Description: How to reset the password for caregivers in bulk The password for Caregivers can be reset in bulk by an admin by logging in to Aaniie Kids via the web browser. Navigate Menu>Staff>Staff Management Select ...Self-Service Password Reset
Self-Service Password Reset Step-by-step guide to resetting your password. You can Request Password Reset on the login page. Enter Username or Email and click Proceed. You should receive an email with a link to reset your password. Note: Check your ...Send Mobile App Invite (Caregiver)
Send Mobile App Invite (Caregiver) You can send a mobile app invitation to your staff members, walking them through how to download and log in for the first time. 1. Under Staff Management, click on the + to the right of the staff member's profile ...Staff Profile - Edit Caregiver Contact Info
Staff Profile - Edit Caregiver Contact Info How to update Caregiver Contact Information Admin Staff/Staff Managers can update Caregiver Contact Information in the Staff Profile as needed Navigate to Menu>Staff>Staff Management and select the profile ...Staff Profile - Caregiver Tracking
Staff Profile - Caregiver Tracking You can access and review crucial employment information for your staff members in the Caregiver Tracking section of their staff profile. This includes employment dates, quick notes, performance records, incident ...